Frequently asked questions
We DO NOT accept returns or exchanges. We will accept cancelation of an order placed by mistake, as long as buyer contact our shop immediately, BEFORE we ship the item.
There are no refunds. If an item breaks in shipment we have insured
its value up to $100 and you can submit the claim to USPS online to have that insurance
amount sent to you as a check in the mail. If you would like more than $100 of insurance please
let us know at the time of purchase. Note that when submitting an insurance claim **You MUST
have photos of the item and the box/packaging and you must retain the box/packaging to take
to the post office if proof of damage is required. Shipping insurance MAY also require that the
customer take the damaged item to a waste yard for disposal and obtain proof of disposal.
**Note that any damage must be reported to our shop within 48 hours of the package arriving
DECOR & GLASS GALLERIA is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping
carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the
GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with
your local police department.
The price paid is the price of the item at the time of your order. For example, if the item is in a
10% off sale a week after you order we do not go back and refund all previous customers that
10% off amount.
If a customer's order is returned to the sender/seller for ANY reason the customer is responsible
for paying for re-shipment.
Yes. We ask you to contact our shop for shipping costs.
